Shipping policy

At MOSS, we aim to process and deliver your orders as quickly and efficiently as possible. 

Shipping 

• Orders are processed within 1–2 business days after successful payment confirmation.

• Estimated delivery timelines are 3–7 business days, depending on the delivery location.

• Delivery timelines are estimates and may vary due to unforeseen circumstances beyond MOSS's control, including courier delays, weather conditions, natural disasters, or other force majeure events. 

• Tracking details will be shared once your order is dispatched. 

• Customers are responsible for providing accurate shipping information. MOSS shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping details. 

Order Cancellation 

• Orders cannot be cancelled or modified once they have been placed. 

• If you receive a defective or damaged product, you may be eligible for a replacement in accordance with the MOSS Return, Replacement, and Warranty Policies. 

Contact Us 

For any shipping-related queries, please contact MOSS Customer Support through the contact details available on our official website.