FAQ’s

Browse your preferred MOSS earbuds, add them to your cart, proceed to checkout, complete the payment, and you'll receive an order confirmation via email or SMS. 

Once an order has been placed, it cannot be modified. Please review your order carefully before completing your purchase. 

No. Once an order has been successfully placed, it cannot be cancelled. Please refer to our Cancellation Policy for complete details. 

Once your order has been dispatched, you will receive tracking details via email or SMS. You can also track your shipment through the Track Order section on our website. 

We accept major credit and debit cards, UPI, net banking, wallets, and other payment options displayed during checkout. 

Yes. All online transactions are processed through secure and encrypted payment gateways

No. You may place an order as a guest, where available. Creating an account allows you to view your order history and track your purchases more easily. 

Use the Forgot Password option on the login page to reset your password

Returns for change of mind or personal preference are not accepted. Please refer to our Returns & Replacement Policy for complete eligibility criteria. 

Please contact MOSS Customer Support as soon as possible with your order details and a description of the issue. We will assist you in accordance with our Returns & Replacement Policy.

Yes. All replacement requests are subject to inspection and verification before approval. 

Yes. The warranty period continues from the original purchase date and does not restart with the replacement product. 

Yes. Eligible MOSS products are covered by a limited manufacturer's warranty against manufacturing defects for the applicable warranty period.

The warranty covers manufacturing defects and hardware failures arising under normal intended use. 

The warranty does not cover accidental or physical damage, liquid damage (unless specifically stated), damage caused by misuse or negligence, normal wear and tear, and unauthorized repairs or modifications. 

Simply scan the QR code provided on your product packaging, complete the warranty claim form, and submit the required details. Our MOSS Support team will review your request and guide you through the next steps. If you're unable to access the QR code, please contact MOSS Customer Support. 

No. Warranty eligibility is verified using your purchase details. 

Yes. All MOSS earbuds purchased through our official website or authorised sales channels are genuine and covered under the applicable warranty. 

Yes. MOSS earbuds are compatible with most Android and iOS devices that support Bluetooth

Open the charging case, enable Bluetooth on your device, select your MOSS earbuds from the list of available devices, and complete the pairing process.

Try charging both earbuds, forgetting the previous Bluetooth connection, and pairing them again. If the issue persists, please contact MOSS Customer Support.

Yes. Compatible MOSS TWS earbuds support independent use of either earbud. 

Please refer to the user manual included with your product for model-specific reset instructions. If you need assistance, contact MOSS Customer Support.