Privacy policy

MOSS PRIVACY POLICY


Welcome to www.gomoss.co and all associated websites, mobile applications, digital platforms, products, services, and customer support channels (collectively, the “Platform”) operated by Ravence Tech Private Limited (”MOSS”, “Company”, “we”, “our”, or “us”).

At MOSS, your privacy is important to us. We are committed to protecting your personal information and handling it responsibly, transparently, and securely. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your personal information whenever you visit our Platform, purchase our products, register a warranty, contact our customer support team, participate in promotions, subscribe to our communications, or otherwise interact with us.

We believe that privacy is built on transparency and trust. Accordingly, we process your personal information only for legitimate business purposes, to fulfil our contractual obligations, comply with applicable legal requirements, improve our products and services, and enhance your overall experience with MOSS.

This Privacy Policy should be read together with our Terms & Conditions, Warranty Policy, Return & Replacement Policy, Shipping Policy, and any other policies published on the Platform.

By accessing or using the Platform, creating an account, placing an order, registering a product, submitting a warranty claim, communicating with MOSS, or otherwise providing your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, storage, use, and disclosure of your information as described herein, where such consent is required under applicable law.

If you do not agree with this Privacy Policy, please discontinue your use of the Platform.

 

 

1. WHO WE ARE

This Platform is owned and operated by:

Ravence Tech Private Limited

Registered Office:

Door No. 40-6/3-3, 1st Floor
 PCS Business Centre
 Co-Operative Bank Colony
 Opposite To Gravity College
 Moghalrajpuram
 Vijayawada, Andhra Pradesh – 520010
 India

Email: support@gomoss.co

Customer Support: +91 8499992233

For the purposes of applicable data protection laws, Ravence Tech Private Limited is the entity responsible for determining how and why your personal information is processed.

 

 

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies whenever you:

  • Visit or browse the Platform;

  • Create or use a MOSS customer account;

  • Purchase MOSS products;

  • Register products for warranty;

  • Request product support or customer assistance;

  • Contact us through email, telephone, WhatsApp, social media, or other communication channels;

  • Participate in surveys, promotions, contests, or campaigns conducted by MOSS;

  • Subscribe to newsletters or promotional communications;

  • Submit reviews, ratings, feedback, photographs, videos, or testimonials;

  • Interact with MOSS through authorised marketplaces or partner platforms where this Privacy Policy is made applicable.

This Privacy Policy governs only the processing of personal information by MOSS.

It does not apply to websites, applications, services, or platforms operated by third parties, including payment gateways, logistics providers, marketplace operators, advertising partners, or social media platforms. Those organisations maintain their own privacy policies, and we encourage you to review them before sharing your personal information.

 

 

3. INFORMATION WE COLLECT

The categories of information we collect depend on how you interact with MOSS and the services you choose to use.

3.1 Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

  • Full name;

  • Mobile number;

  • Email address;

  • Billing and shipping addresses;

  • Postal code, city, state, and country;

  • Account login credentials;

  • Purchase history;

  • Product registration details;

  • Warranty claim information;

  • Customer support requests;

  • Reviews, ratings, comments, and feedback;

  • Survey responses;

  • Communications with MOSS;

  • Any documents or photographs voluntarily submitted in connection with warranty claims or customer support;

  • Any other information you choose to provide.

You are responsible for ensuring that all information submitted to MOSS is accurate, complete, and kept up to date.

 

 

3.2 Information Collected Automatically

When you access or use the Platform, we may automatically collect certain technical and usage information, including:

  • IP address;

  • Device identifiers;

  • Browser type and version;

  • Operating system;

  • Device model;

  • Language preferences;

  • Time zone;

  • Pages visited;

  • Products viewed;

  • Search queries;

  • Clickstream data;

  • Session duration;

  • Website interactions;

  • Error logs;

  • Diagnostic information;

  • Approximate location based on your IP address;

  • Cookie identifiers and similar technologies.

This information helps us maintain security, understand how our Platform is used, improve performance, troubleshoot technical issues, and enhance your overall experience.

 

 

3.3 Information Received from Third Parties

We may receive limited information from authorised third parties, including:

  • Payment service providers;

  • Banks and financial institutions;

  • Logistics and courier partners;

  • Marketplace platforms;

  • Marketing and advertising partners;

  • Analytics providers;

  • Fraud prevention and identity verification providers;

  • Social media platforms when you interact with our official pages;

  • Public authorities or regulatory bodies where required by law.

We receive only the information reasonably necessary to provide our products and services, process transactions, improve customer experience, prevent fraud, or comply with legal obligations.

 

 

3.4 Information Related to Payments

Payments made through the Platform are processed by authorised third-party payment service providers using industry-standard security measures.

MOSS does not store your complete debit card number, credit card number, CVV, UPI PIN, internet banking credentials, or other sensitive payment authentication information.

Payment providers process your payment information in accordance with their own privacy policies and applicable legal requirements.

 

 

3.5 Information Related to Warranty Registration and Customer Support

When you register a MOSS product, submit a warranty claim, request technical support, or contact our customer service team, we may collect information including:

  • Product model and serial number;

  • Purchase invoice or proof of purchase;

  • Date and place of purchase;

  • Description of the issue;

  • Photographs or videos of the product;

  • Communication history with Customer Support;

  • Service or replacement records.

This information enables us to verify warranty eligibility, diagnose issues, provide support, process replacements where applicable, and improve our products and services.

4. HOW WE USE YOUR PERSONAL INFORMATION

MOSS collects and processes your personal information only for legitimate business purposes and in accordance with applicable law. Depending on how you interact with us, we may use your information to:

4.1 Provide Our Products and Services

We use your information to:

  • Create and manage your customer account;

  • Process and confirm your orders;

  • Verify your identity where necessary;

  • Process payments;

  • Deliver products to your chosen address;

  • Provide invoices and order confirmations;

  • Facilitate product registration and warranty services;

  • Process warranty claims, replacements, and customer support requests;

  • Communicate with you regarding your purchases and services.

4.2 Improve Our Platform

We continually analyse how customers interact with our Platform to:

  • Improve website functionality;

  • Enhance user experience;

  • Develop new products and services;

  • Improve product quality;

  • Personalise website content;

  • Resolve technical issues;

  • Monitor website performance;

  • Optimise product recommendations.

4.3 Customer Support

We use your information to:

  • Respond to enquiries;

  • Resolve complaints;

  • Provide technical assistance;

  • Verify warranty eligibility;

  • Track service requests;

  • Improve customer satisfaction.

Customer interactions with MOSS may be recorded or documented for quality assurance, training, fraud prevention, dispute resolution, and service improvement purposes, where permitted by applicable law.

4.4 Security and Fraud Prevention

Protecting our customers and Platform is extremely important.

We may use your information to:

  • Detect fraudulent activities;

  • Prevent payment fraud;

  • Verify customer identity;

  • Investigate suspicious transactions;

  • Protect our Platform from cyber threats;

  • Prevent misuse of our products and services;

  • Maintain Platform security.

4.5 Legal and Regulatory Compliance

We may process your information where necessary to:

  • Comply with applicable laws;

  • Respond to lawful requests from government authorities;

  • Comply with court orders;

  • Protect our legal rights;

  • Enforce our Terms & Conditions and other policies;

  • Resolve disputes;

  • Prevent unlawful activities.

4.6 Business Operations

We may also use your information for internal business purposes including:

  • Business analytics;

  • Financial reporting;

  • Auditing;

  • Product planning;

  • Supply chain management;

  • Inventory planning;

  • Quality assurance;

  • Risk management;

  • Business continuity planning.

4.7 Marketing Communications

With your consent where required, or where otherwise permitted by law, MOSS may use your information to send:

  • Product announcements;

  • New launches;

  • Promotional offers;

  • Discounts;

  • Seasonal campaigns;

  • Surveys;

  • Newsletters;

  • Product recommendations;

  • Invitations to events;

  • Marketing communications.

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting MOSS Customer Support.

Even if you opt out of promotional communications, we may continue sending important service-related communications such as order confirmations, payment receipts, shipping updates, warranty notifications, security alerts, and legal notices.

 

 

5. LEGAL BASIS FOR PROCESSING

Where required under applicable law, MOSS processes your personal information on one or more of the following legal grounds:

  • Your consent;

  • Performance of a contract with you;

  • Compliance with legal obligations;

  • Protection of our legitimate business interests;

  • Protection of your vital interests or those of another person where permitted by law.

Where we rely on your consent, you may withdraw it at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal.

 

 

6. COOKIES AND SIMILAR TECHNOLOGIES

MOSS uses cookies and similar technologies to improve the functionality, performance, and security of the Platform.

Cookies are small text files stored on your browser or device that help us recognise your preferences and improve your browsing experience.

We may use:

Essential Cookies

These cookies are necessary for the operation of the Platform, including:

  • Secure login;

  • Shopping cart functionality;

  • Checkout;

  • Fraud prevention;

  • Website security.

These cookies cannot generally be disabled without affecting the operation of the Platform.

Performance Cookies

These cookies help us understand how visitors interact with the Platform by collecting anonymous information regarding:

  • Page visits;

  • Navigation patterns;

  • Time spent on pages;

  • Error messages;

  • Website performance.

Functional Cookies

These cookies remember your preferences such as:

  • Language selection;

  • Region;

  • Login preferences;

  • Saved shopping cart;

  • User settings.

Analytics Cookies

We may use analytics tools to understand:

  • Customer behaviour;

  • Product popularity;

  • Website performance;

  • Marketing effectiveness;

  • User engagement.

Analytics information is generally aggregated and used to improve our Platform and services.

Advertising Cookies

Where applicable, advertising technologies may be used to:

  • Measure campaign effectiveness;

  • Display personalised advertisements;

  • Limit repeated advertisements;

  • Understand customer interests.

You may configure your browser to block or delete cookies. However, doing so may affect certain features and functionality of the Platform.

 

 

7. ANALYTICS AND ADVERTISING TECHNOLOGIES

MOSS may use trusted third-party analytics and advertising providers to better understand customer interactions and improve our products and services.

These providers may collect information regarding:

  • Website visits;

  • Device information;

  • Browser information;

  • Advertising interactions;

  • Session information;

  • Referral sources;

  • Product browsing behaviour.

Such providers process information in accordance with their respective privacy policies and applicable laws.

 

 

8. COMMUNICATION PREFERENCES

You have control over the communications you receive from MOSS.

You may choose to:

  • Unsubscribe from promotional emails;

  • Opt out of marketing SMS messages;

  • Disable promotional WhatsApp communications where available;

  • Update your account preferences;

  • Contact Customer Support to modify your communication preferences.

Please note that opting out of promotional communications does not prevent MOSS from sending important service-related communications necessary to manage your account, fulfil your orders, provide warranty services, or comply with legal obligations.

9. SHARING AND DISCLOSURE OF YOUR PERSONAL INFORMATION

MOSS respects the confidentiality of your personal information. We do not sell your personal information to third parties. We may, however, share your information where necessary to provide our products and services, comply with legal obligations, protect our legitimate business interests, or where you have provided your consent.

9.1 Service Providers

We may share your personal information with trusted third-party service providers who perform services on our behalf, including:

  • Payment processing providers;

  • Courier and logistics partners;

  • Cloud hosting and infrastructure providers;

  • Customer support service providers;

  • Warranty and repair service partners;

  • Information technology and cybersecurity service providers;

  • Marketing and communication service providers;

  • Analytics providers;

  • Professional advisers including auditors, accountants, consultants, and legal advisers.

These service providers are permitted to access your personal information only to the extent necessary to perform services for MOSS and are contractually required to protect your information and use it only for authorised purposes.

9.2 Payment Service Providers

When you make a purchase, payment information is processed directly by authorised payment gateways, banks, and payment service providers.

MOSS does not receive or retain your complete payment credentials such as your full credit card number, debit card number, CVV, UPI PIN, internet banking password, or similar authentication information.

Payment providers process your information in accordance with their own privacy policies and applicable legal requirements.

9.3 Logistics and Delivery Partners

To fulfil your orders, we may share necessary information with our logistics and courier partners, including:

  • Name;

  • Delivery address;

  • Contact number;

  • Order details;

  • Shipment tracking information.

Such information is shared solely for the purpose of delivering your order, facilitating returns or replacements, and providing delivery-related support.

9.4 Marketplace Partners

If you purchase MOSS products through authorised online marketplaces or retail partners, certain information may be exchanged between MOSS and such partners to:

  • Process your order;

  • Verify warranty eligibility;

  • Handle returns or replacements;

  • Provide customer support;

  • Prevent fraud;

  • Comply with legal obligations.

9.5 Legal and Regulatory Requirements

We may disclose your personal information where we believe such disclosure is necessary to:

  • Comply with applicable laws or regulations;

  • Respond to lawful requests from courts, regulators, law enforcement agencies, or government authorities;

  • Protect the rights, property, or safety of MOSS, our customers, employees, or the public;

  • Prevent fraud or illegal activities;

  • Enforce our Terms & Conditions or other applicable policies.

9.6 Corporate Transactions

In the event of a merger, acquisition, corporate restructuring, investment, financing, sale of assets, or similar business transaction, your personal information may be transferred to the relevant successor entity, subject to applicable legal requirements and appropriate safeguards.

9.7 With Your Consent

Where required, we will share your personal information with third parties only after obtaining your consent or where you specifically instruct us to do so.

 

 

10. DATA SECURITY

Protecting your personal information is one of our highest priorities.

MOSS maintains reasonable technical, organisational, and administrative safeguards designed to protect your personal information against accidental, unlawful, or unauthorised access, collection, use, disclosure, alteration, loss, destruction, or misuse.

Our security measures may include:

  • Secure encrypted connections (HTTPS/TLS);

  • Access controls and authentication measures;

  • Firewalls and network security systems;

  • Monitoring and logging of security events;

  • Encryption of sensitive information where appropriate;

  • Employee confidentiality obligations;

  • Internal security policies and procedures;

  • Regular system maintenance and updates;

  • Controlled access to customer information on a need-to-know basis.

Although we strive to protect your information using commercially reasonable security measures, no method of electronic transmission or storage is completely secure. Accordingly, MOSS cannot guarantee absolute security, and you acknowledge that you provide information at your own risk.

You are responsible for maintaining the confidentiality of your account credentials and for notifying MOSS immediately if you believe your account has been compromised.

 

 

11. DATA RETENTION

MOSS retains personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including:

  • Providing products and services;

  • Managing customer accounts;

  • Processing warranty claims;

  • Complying with legal and regulatory obligations;

  • Resolving disputes;

  • Enforcing agreements;

  • Maintaining business records;

  • Preventing fraud.

The retention period may vary depending on:

  • The type of information collected;

  • The purpose for which it was collected;

  • Applicable legal requirements;

  • Accounting and tax obligations;

  • Ongoing legal proceedings;

  • Business needs.

When personal information is no longer required, we will securely delete, anonymise, or otherwise dispose of it in accordance with applicable laws and our internal data retention practices.

 

 

12. INTERNATIONAL DATA TRANSFERS

Your personal information is primarily processed and stored within India.

However, certain authorised service providers engaged by MOSS may process or store information in jurisdictions outside India to support services such as cloud hosting, analytics, cybersecurity, customer communications, or other operational functions.

Where personal information is transferred outside India, MOSS will take reasonable steps to ensure that such transfers are carried out in accordance with applicable laws and that appropriate contractual, technical, and organisational safeguards are implemented to protect your personal information.

By using the Platform and providing your personal information, you acknowledge that such transfers may occur where necessary for the provision of our services and subject to applicable legal requirements.

13. YOUR PRIVACY RIGHTS

MOSS respects your privacy rights and is committed to providing you with reasonable control over your personal information, subject to applicable laws.

Depending on applicable law, you may have the right to:

  • Request access to the personal information we hold about you;

  • Request correction or updating of inaccurate or incomplete personal information;

  • Request deletion of your personal information where retention is no longer necessary or where permitted by law;

  • Withdraw your consent where processing is based on consent;

  • Request information regarding the categories of personal information processed and the purposes for which it is used;

  • Lodge a grievance regarding the processing of your personal information;

  • Exercise any additional rights available under applicable law.

To exercise your privacy rights, please contact us using the details provided in the Contact Us section below.

For your security, MOSS may request additional information to verify your identity before processing any request.

Certain requests may be declined where required or permitted under applicable law, including where retention of information is necessary to comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, or protect the rights of MOSS or third parties.

 

 

14. CHILDREN’S PRIVACY

The Platform is intended for individuals who are legally capable of entering into binding contracts under applicable law.

MOSS does not knowingly collect personal information from children except where permitted by applicable law and, where required, with appropriate consent from a parent or legal guardian.

If we become aware that personal information relating to a child has been collected in a manner inconsistent with applicable law, we will take reasonable steps to delete such information or otherwise comply with applicable legal requirements.

If you believe that a child has provided personal information to MOSS without the necessary consent, please contact us immediately.

 

 

15. THIRD-PARTY WEBSITES AND SERVICES

The Platform may contain links to websites, applications, social media platforms, payment gateways, marketplace platforms, or other services operated by third parties.

These third parties operate independently of MOSS and maintain their own privacy practices.

MOSS does not control and is not responsible for the privacy, security, content, products, or services offered by any third-party website or service.

We encourage you to carefully review the privacy policies of such third parties before providing any personal information.

Accessing third-party websites or services is entirely at your own discretion and risk.

 

 

16. BUSINESS TRANSFERS

As MOSS continues to grow, our business may undergo changes including mergers, acquisitions, investments, corporate restructuring, financing transactions, joint ventures, asset transfers, or the sale of all or part of our business.

In such circumstances, your personal information may be transferred to the relevant successor entity or business partner as part of the transaction, subject to applicable legal requirements.

Any recipient of such information will be required to protect your personal information in accordance with applicable laws and this Privacy Policy or a substantially equivalent privacy framework.

 

 

17. CHANGES TO THIS PRIVACY POLICY

MOSS may revise, update, amend, or replace this Privacy Policy from time to time to reflect changes in our business operations, products, services, technology, legal obligations, or regulatory requirements.

The updated Privacy Policy will be published on the Platform together with the revised effective date.

Where required by applicable law, we may notify you of material changes through email, website notices, your customer account, or other appropriate communication channels.

Your continued access to or use of the Platform after the updated Privacy Policy becomes effective constitutes your acknowledgement of the revised Privacy Policy.

 

 

18. GRIEVANCE OFFICER

In accordance with applicable Indian laws, including the Information Technology Act, 2000 and other applicable regulations, MOSS has designated a Grievance Officer to address concerns relating to the processing of personal information.

Grievance Officer

Ravence Tech Private Limited

Door No. 40-6/3-3, 1st Floor
 PCS Business Centre
 Co-Operative Bank Colony
 Opposite To Gravity College
 Moghalrajpuram
 Vijayawada, Andhra Pradesh – 520010
 India

Email: support@gomoss.co

Phone: +91 8499992233

Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM (excluding public holidays)

MOSS will endeavour to acknowledge and address grievances within the timelines prescribed under applicable law.

 

 

19. CONTACT US

If you have any questions regarding this Privacy Policy, the manner in which your personal information is processed, or your privacy rights, please contact us:

Ravence Tech Private Limited

Door No. 40-6/3-3, 1st Floor
 PCS Business Centre
 Co-Operative Bank Colony
 Opposite To Gravity College
 Moghalrajpuram
 Vijayawada, Andhra Pradesh – 520010
 India

Email: support@gomoss.co

Customer Support: +91 8499992233

Website: www.gomoss.co

 

 

20. ENTIRE PRIVACY POLICY

This Privacy Policy forms an integral part of the MOSS Terms & Conditions and should be read together with our Warranty Policy, Return & Replacement Policy, Shipping Policy, Cookie Policy (where applicable), and any other policies published on the Platform.

If any provision of this Privacy Policy is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Nothing contained in this Privacy Policy limits any rights available to consumers under applicable law.

By accessing the Platform or using any MOSS products or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.